Order Cancellation Policy
1. Cancellation Timeframe
Customers can cancel their order within 24 hours of placing it, free of charge. After 24 hours, a cancellation fee of 20% of the order value will be deducted.
2. Customized Orders
Customized or personalized orders cannot be canceled once the production process has begun.
3. Cancellation Process
To request a cancellation, customers must contact our customer support team via email at info@pakquensis.com or phone at 0316-0040038, providing the order details and reason for cancellation.
4. Refund Processing
Refunds for canceled orders will be processed within 7 business days through the original payment method used during the purchase.
5. Shipped Orders
If an item has already been shipped before the cancellation request is made, customers may return the item following our return policy guidelines. The return shipping cost will be borne by the customer.
6. Policy Updates
Please note that the above cancellation policy is subject to change. Customers are advised to refer to our website or contact our customer support for the most up-to-date information.
Customers can cancel their order within 24 hours of placing it, free of charge. After 24 hours, a cancellation fee of 20% of the order value will be deducted.
2. Customized Orders
Customized or personalized orders cannot be canceled once the production process has begun.
3. Cancellation Process
To request a cancellation, customers must contact our customer support team via email at info@pakquensis.com or phone at 0316-0040038, providing the order details and reason for cancellation.
4. Refund Processing
Refunds for canceled orders will be processed within 7 business days through the original payment method used during the purchase.
5. Shipped Orders
If an item has already been shipped before the cancellation request is made, customers may return the item following our return policy guidelines. The return shipping cost will be borne by the customer.
6. Policy Updates
Please note that the above cancellation policy is subject to change. Customers are advised to refer to our website or contact our customer support for the most up-to-date information.